Payment Dispute Resolutions

PDR Contractor—Medicare Advantage

The Centers for Medicare & Medicaid Services (CMS) has selected First Coast Service Options Inc. (FCSO) as the national independent review entity to resolve payment disputes between Medicare Advantage (MA) organizations offering Private Fee-for-Service (PFFS) plans and deemed and non-contracted providers. FCSO began accepting these disputed payment cases on Jan. 1, 2009. FCSO brings vast experience in adjudicating Medicare appeals on behalf of CMS.

Beneficiary and provider appeals of coverage determination and medical necessity will continue to be handled by the Part C IRE and will not be handled under this contract.

To file a request for an independent Payment Dispute Decision (PDD), please use the PDD Request Form. For further guidance in completion of this form, please reference these PDD Form instructions.

Contact us for further information, if needed:
E-mail: PDRC@fcso.com
Phone: (904) 791-6430
Fax: (904) 361-0551
Send requests for an Independent Payment Dispute Decision to:
First Coast Service Options Inc.
Payment Dispute Resolution Contractor
P. O. Box 44017
Jacksonville, FL 32231-4017
Use the following address for all other correspondence:
First Coast Service Options Inc.
Payment Dispute Resolution Contractor
P.O. Box 44035
Jacksonville, FL 32231-4035
Additional Information:
Policies and Procedures Manual
CMS 01/04/10 Payment Dispute Resolution Memo
CMS 12/31/08 Payment Dispute Resolution Memo
CMS Summary of Payment Dispute Resolution Processes