Quality That Matters

Quality That Matters

Certifications and Accreditations

Organizational improvement, business process improvement and individual improvement facilitates the continuous improvement embedded in First Coast Service Options, Inc.’s (First Coast) values necessary to meet customer expectations and achieve competitive advantage. Below is a summary of recent certifications and accreditations that have been presented to First Coast and its’ subcontractors.

2015 ISO 9001:2008 – First Coast completed an annual re-registration audit and successfully retained full certification.

2014 ISO 9001:2008 – First Coast completed an annual re-registration audit and successfully retained full certification.

2013 ISO 9001:2008 – First Coast completed an annual re-registration audit and successfully retained full certification.

2012 ISO 9001:2008 – First Coast completed an annual re-registration audit and successfully retained full certification.

2011 ISO 9001:2008 – First Coast completed an annual surveillance audit and successfully retained full Florida and California certification as well as gained full registration for the Georgia operations.

2010 ISO 9001:2008 – First Coast completed an annual surveillance audit and successfully retained full Florida and California certification.

2009 ISO 9001:2008 – First Coast completed an annual registration audit and successfully retained full Florida certification as well as gained full registration for the California operations.

2008 ISO 9001:2000 - First Coast completed an annual surveillance audit and successfully retained full Florida certification.

2008 Received accreditation from the American Academy of Professional Coders (AAPC) for six of our Web-Based Training courses (WBTs), enabling First Coast to grant continuing education units (CEUs) for those courses.

2007 ISO 9001:2000 - Florida attained full ISO registration for Contract administrative services for Government sponsored health care programs. The certification recognizes FCSO as having an affective Quality Management System (QMS) in Jacksonville, Tampa, Miami and Orlando. Prior to full certification, First Coast maintained an ISO registration limited to Medical Review. The full certification demonstrates First Coast’s commitment to meeting customer requirements, defining best practices, maximizing operational efficiencies and promotes a continuous improvement environment.

2006 ISO 9001:2000 - Florida maintained limited scope registration for medical review and related processes.

2004 Awarded accreditation from the Accreditation Council for Continuing Medical Education (ACCME) (CFMC)