Executive Message


Harvey Dikter,

Chief Executive Officer and President

First Coast Service Options, Inc. (First Coast) has been committed to Medicare program administration since the program’s inception. First Coast is an administrative services processor for government-sponsored health care programs such as Medicare. Services include claims processing, customer service, appeals adjudication, education and outreach activities and functions that help promote the integrity of Medicare program payments.

Everything First Coast does is guided by our company’s values: the right things, the right way. We focus not only on what we do, but also on how we do it. We look forward to meeting the needs of our customers well into the future.

First Coast Leadership Team:

• President and CEO Harvey Dikter

• Vice President Chief Legal Counsel Tom Anderson

• Vice President, Deputy General Counsel Lisa Dees

• Vice President Operations Tom Hinkson

• Vice President and Chief Financial Officer Jonathan Hogan

• Contract Project Manager Kim Karnes

• Executive Contractor Medical Director Dr. Juan Schaening

• Chief Information Officer Bas Ursem

• Vice president of claims processing and appeals operations Susan Williams

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