Privacy Policy

Legal

Internet Privacy Policy

This is the Internet Privacy Policy that governs information collected from your use of this website at www.fcso.com (the “Site”). The Site is operated by First Coast Service Options, Inc. (“First Coast” or “we” or “us”). As a user of the Site, you may be referred to in this Privacy Policy as a “user” or “you”. This Privacy Policy is also subject to the Terms of Use of the Site. All capitalized terms used herein that are not otherwise defined herein are used as defined in the Terms of Use.

By using the Site, you affirmatively consent to this Privacy Policy and to the collection and use of your personal information in accordance with this Privacy Policy. This Privacy Policy only applies to information we collect on this Site or in emails or other electronic communications between you and this Site.

Effective Date and Changes in Our Privacy Policy

The effective date of this Privacy Policy is set forth at the top of this webpage. We may make changes to this Privacy Policy from time to time, and we will notify you of such changes by posting the revised version of the Privacy Policy. When we modify this Privacy Policy, we will update the effective date above.

Your continued use of the Site on or after the effective date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions of the Privacy Policy. We encourage you to review this Privacy Policy frequently and to print out a copy for your records.

Information Collection and Use by the Site

Privacy is of primary importance to First Coast. First Coast does not collect any personally identifiable information (PII) about you unless you choose to explicitly provide it. However, First Coast does collect some data about your site visit to better understand public use of the site and to make it more useful to visitors. Below is a description of the type of information that is automatically collected and stored during your site visit.

How First Coast collects information

When you browse through any website, certain information about your visit may be collected. First Coast uses a web analytics program to collect information automatically and continuously. First Coast uses this information to measure the number of visitors to its sites and their respective sections and to distinguish between new and returning visitors to help make the First Coast sites more useful to visitors. However, no PII is collected.

First Coast or its affiliate web team service providers conduct analyses and reports on the aggregated data from the analytics tool. The reports are only available to the website manager, members of the website staff, and other designated staff who require this information to perform their duties.

First Coast may also use online surveys from a random sample of visitors to obtain feedback and data on visitors’ satisfaction with the First Coast websites. This survey does not collect PII, unless you enter it as part of your feedback. Participation in the survey is voluntary. If you decline to participate, you will still have access to the identical information and resources on First Coast’s websites as those who do decide to take the survey. Answers to the survey help First Coast improve its websites to make them easier to use and more responsive to the needs of site visitors.

First Coast or its affiliate web team service providers conduct analyses and reports on the aggregated data from the survey. The reports are available only to the website manager, members of the website staff and other designated staff who require this information to perform their duties.

How First Coast uses cookies

When you visit any website, its server(s) may generate a piece of text known as a "cookie" to place on your computer. The cookie allows the server(s) to "remember" specific information about your visit while you are connected. The cookie makes it easier for you to use the dynamic features of web pages. Requests to send cookies from First Coast’s web pages are designed to collect information about your browser session only; they do not collect personal information about you.

There are two types of cookies: “Temporary session cookies” (single session) and “persistent cookies” (multi-session). Temporary session cookies will last only if your web browser is open. Once you close your browser, the temporary session cookie will disappear. Persistent cookies are stored on your computer for longer periods.

How First Coast uses temporary session cookies

First Coast uses temporary session cookies for technical purposes such as improving navigation through its site. These cookies let First Coast’s server(s) know that you are continuing your visit. The temporary cookie is not permanently stored on your computer. The cookie and the information about your visit are automatically deleted shortly after you close your browser to end the session.

First Coast’s use of session cookies is defined as “Usage Tier 1 -- Single Session.” The policy says, “This tier encompasses any use of single session web measurement and customization technologies.”

How First Coast uses persistent cookies

First Coast uses persistent cookies to help it recognize new and returning visitors to its websites. Persistent cookies remain on your computer between visits to the First Coast websites until they expire. First Coast does not use this technology to identify you or any other individual site visitor.

First Coast’s feedback survey tool uses persistent cookies to block repeated invitations to take the Results survey. First Coast also uses persistent cookies to enable its web analytics program to measure how new and returning visitors use its websites over time.

First Coast’s use of session cookies is defined as “Usage Tier 2 -- Multi-session without Personally Identifiable Information (PII).” The policy says, “This tier encompasses any use of multi-session web measurement and customization technologies when no PII is collected.”

How to “opt out” or disable cookies

If you do not wish to have temporary or persistent cookies placed on your computer, you may disable them using your web browser. If you decide to “opt out” of cookies, you will still have access to all information and resources the First Coast websites. However, by disabling the cookies, it could impact your experience using the First Coast website.

You can easily remove any cookies that have been created in the cookie folder of the most popular Internet browsers. Simply click the “Help” function on your browser and enter “cookies” to search for information on how to remove all or individual cookies.

How personal information is protected

If you choose to provide First Coast with information about yourself through an email message, form, survey, et al., First Coast maintains the information only if needed to respond to your question or to fulfill the stated purpose of the communication.

How First Coast maintains and disposes data

First Coast retains the data from the web analytics tool and feedback survey results only if required by law or needed to support the mission of the First Coast websites.

Disclosure

First Coast will endeavor to protect the personal information you voluntarily share within its systems. First Coast, like many businesses, sometimes hire other companies or use affiliate companies to perform certain business-related functions. When First Coast hires another company or affiliate to perform a business function, First Coast provides it with the information needed to perform the specific function, which may include PII collected for the tools and applications described in this Privacy Policy. First Coast does not routinely disclose, give, sell, or transfer any personal information about its visitors, unless required by law enforcement or by statute. However, aggregate information may be shared as follows:

Statistics will be used internally to monitor performance requirements. These statistics do not include any personal information.
First Coast will make every attempt to protect any personal information you furnish through an email message, form, survey, et. al. You should be aware that email is not secured against interception, and you should therefore take special care in deciding what information you send to us via e-mail. Personal information such as Social Security Number or medical information should never be sent to First Coast through email.

Links

The Site contains links to other websites, applications and services maintained by us, our affiliates and/or third parties that may not follow the same privacy policies as applicable to this Site. These sites, applications and services may use cookies, collect data and use the data in ways that are different from the way in which we use the information collected through this Site. When linking to another website, you should read that website’s privacy policy. Our Privacy Policy only governs information collected on or through this Site. Furthermore, we bear no responsibility for any offensive material or violations of law on any website that links to or from this Site.

Children’s Privacy

You must be at least 18 years old to register or to use the Site. We do not knowingly collect personal information from persons under 18 years of age.

Additional Notice to California Residents

California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to: Privacy.Officer@guidewellsource.com

Site to be Used by Users Within the United States

The Site is not intended to be used by anyone outside of the United States. If you are located outside the United States, you are not permitted to use this Site.

Users who use this Site from outside the United States contrary to the above restriction should be aware that it may be necessary to transfer your information internationally and, in particular, your information may be transferred to and processed in the United States, and for residents within the European Union, you should be aware that the data protection and other laws of countries outside the European Union may not be as comprehensive as those of countries within the European Union. By using the Site, you are consenting to have your information used and transferred to the United States as set forth in this Privacy Policy.

Site security

For Site security purposes and to ensure that this service remains available to all users, First Coast uses software programs to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual

If you have any questions about this Privacy Policy, the practices of the Site, or your interactions with the Site or to report a known or suspected violation, please contact:

Jon West
Privacy Officer
GuideWell Source
Parent company of First Coast Service Options Inc.
and Novitas Solutions, Inc.
532 Riverside Ave. Jacksonville, FL 32202
Phone: 904-791-0130
Email: Privacy.Officer@guidewellsource.com